Information for consumers: the relevant authority, alternative dispute resolution and official European dispute resolution resources.
For clarification about a project, a proposal or a service, see the operator details below and our contact page. Contacting us does not restrict your right to approach the relevant authorities or courts.
Visit the contact pageRomania’s National Authority for Consumer Protection provides information about consumer rights and complaint procedures. Visit the authority’s website for the procedure relevant to your situation and access to its official services.
Official ANPC websiteAlternative dispute resolution is an out-of-court procedure for certain disputes between consumers and traders. The competent entity determines eligibility, required documents and procedural steps. Check the ANPC SAL portal for current information.
Providing this link does not confirm the operator’s participation in a particular procedure or guarantee an outcome. Applicability depends on the dispute and the competent entity’s conditions.
Visit the ANPC SAL portalThe European Online Dispute Resolution platform closed on 20 July 2025. New cases can no longer be submitted through that platform. The European Commission provides a closure notice and a directory of dispute resolution bodies in Europe.
European Commission closure noticeEuropean directory of dispute resolution bodiesThese resources concern consumer protection. For projects commissioned by businesses, the applicable rules and dispute resolution mechanisms are determined by the contract and relevant legislation.
Terms and conditionsAURENIQ is a brand of HITEXBAU ROMANIA S.R.L. See the terms and privacy notice for details about website use and personal information.
Information checked on 26 October 2026. The website’s content and legal documents remain under review before commercial launch.