Discovery
Understand the people, the problem and the intended outcome. Surface the questions still open.
A dashboard does not need to show everything measurable. We select indicators that support a decision, with definitions and comparisons the team can explain.
Let’s discuss your ideaA KPI dashboard presents metrics chosen for recurring decisions. Each metric needs a definition, unit, period and source.
It can make changes or relevant deviations easier to notice. A number becomes useful when readers know which decision it can support.
Management maintains metric definitions and refresh checks. Gaps, tests and incomparable periods are labelled rather than replaced with more attractive values.
We begin with the decision, the definition of each indicator and the available data. We connect relevant sources and make calculation rules, refresh schedules and data limitations visible. People reading the report can understand what they see and what needs investigation.
We agree what belongs in the project, what implementation involves and what is better left for a later stage.
Understand the people, the problem and the intended outcome. Surface the questions still open.
Choose the first useful version, dependencies and the milestones for evaluating progress.
Put workflows in front of you before they become features that are expensive to change.
Build in stages you can see, test and discuss.
Check usage scenarios, accessibility and the application’s sensitive points.
Prepare the environment, content, access and agreed administration steps.
Prioritise improvements and agree the support that fits the product.
We identify the decisions it needs to support and define each metric, source and update frequency. Results are checked against source data before operational use.
We assess formats, APIs, shared identifiers and access rights. Explicit rules handle duplicates, missing values and differences in update frequency.